How can I check the status of my order?
Just send us your email address and order number and we will track it for you. Also, you can call us or use the live chat on our site that is located on the lower right corner of the window and we will be very happy to check your order for you.
Can I cancel my order?
You can always cancel your order if it is not processed, but make sure that you do so in a timely manner. Once the order is processed, you have no other option but to receive the order. If you don’t like the product that you ordered, we do offer a standard 30-day return policy.
Was my order processed?
If you’re unsure whether your order has entered the processing stage feel free to reach out to us via phone, email, or live chat. Please allow a 24-hour time frame for responses.
Can I change my order?
If you happen to change your mind about the order, contact us promptly via our email address, phone number or live chat to change your order. The change will only be made if the order is not processed. If the order is already processed, the products will continue to be shipped. You will then be responsible to ship the item back within 30 and choose another product with the same price of the original. If the new product you are requesting costs more than the original, you will be charged for the difference.
How long will it take to receive my order?
If we have the product you have chosen in a stock, the order will be delivered to you within 5-7 business days. If it is not in stock, we can place it on backorder and have it shipped as soon as it restocks. Feel free to contact us via email, live chat, or phoneif you would like to know the inventory status of a product and how long will it take to deliver it to your home.
Can I order an item that is out of stock?
Sure! Simply contact us by email, phone, or live chat in order to get the most accurate inventory information about the product that you want to order. We will do our best to give you all the necessary information and an accurate time-frame as to when the product will be back in stock.
Can I Price Match?
Yes. We do offer price matching to most competitors with some exceptions*. The product must show as currently in stock and a verifiable link must be provided. Price matching can only be put into effect prior to placing your order.
Can I place an order outside of the US?
Yes, if you are located outside of the US we can still send a shipment to you. Please contact us first via call, email, or live chat so that we can give you more personalized information about the shipment.
How much does the shipping cost?
If you make an order that is more than $99 then the shipping is free.Applicable to all 50 US States.
Is the shipping free?
Yes, if you are located in the US and if your order total is more than $99 then the shipping is free of charge. If you are located outside of the US and if you want to make an order, please contact us by calling, emailing or writing to us on our live chat to get more information about shipping to your country.
In which states do you deliver?
We ensure Door-To-Door delivery in every state in the US through carriers like UPS and FedEx.
Can I add expedited shipping for my order?
Yes, you can add expedited shipping to your order but we ask that you contact a representative first to receive accurate shipping details. Feel free to contact us via phone, email, or live chat.
What is your return policy?
If you dislike the product that you ordered, we have a hassle-free 30-day return policy. Please ensure that you inform a representative about your decision within 48 hours ofreceiving the package. You can contact us by phone, email, or live chat.
Who pays if I decide to return the item?
It depends on the circumstances surrounding the return. If you are returning the item due to buyer’s remorse and simply do not like it, you would be liable to pay the return shipping as well as a possible 10% restocking fee depending on the manufacturer. If the product delivered does not appear as advertised, however, then the manufacturer will be held responsible for shipping costs.
What if the product is damaged when I get it?
We take extra measures to ensure that your product is packaged safely. In the unlikely event that your item is damaged, simply reach out to a representative and explain the situation. To verify the damage, they will require several specific photos which will then be sent to the manufacturer and issue you a new item immediately. Contact us via phone, email, or live chat.
Do you have discounts?
Yes, we offer a lot of different discounts promotions that are prominently displayed throughout the site. If you have any questions about certain discounts or whether a product is eligible for additional discount, don’t hesitate to contact us. We can be reached any time of the day through phone, email, or live chat.